- Cold Calling Your Way Up! - I was inspired to write this after having an interesting conversation with a friend of mine. This was a classic case of cold calling to the right people. That said, “Does cold calling really work?” Well, you can safely answer this question with a lawyer’s default response, “It depends.” COLD CALLING – THE PYRAMID: A …
- Being Your Best When You’re Feeling Your Worst - A great question I’ve been asked recently by several of my seminar attendees is “How do you do it? How can you produce that incredible energy on demand? Don’t you ever have a bad day?” It’s a great question because no matter what, I owe my clients and my audiences everything I’ve got. I can’t …
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- Retreats That Really Work - Many of you are involved with associations, chambers of commerce or other nonprofit organizations governed by Boards of Directors. As a former nonprofit executive, I find this structure can be awfully hard to work with— the Executive Director is supposed to run the show and the board members are key volunteers, but the Executive Director …
- Failure – Be Bitter or Be Better - “You may have to fight a battle more than once to win it.” Margaret Thatcher Failure. Even the word sounds bad, doesn’t it? That is because since the time we were young children we were taught that failure was bad. But is that true? Is failure all bad? Let’s consider some things. If I shared …
- Being the change - Ghandi said “You must be the change you wish to see in the world.” And he was absolutely right. But how many of us really believe him? I find that most people are waiting for someone or something else to be the change they wish to see in the world. Let me give you some …
- A Process for Innovation - Our thinking has created problems which cannot be solved by that same level of thinking. – Albert Einstein A problem presents itself; people work very hard to solve it; they decide on an action that appears to be a change for the better; yet, after a period of time, it becomes clear that although the …
- Why Customer Service is so Bad? - We all frequent a lot of businesses; most have so-so customer service at best. (But not if you hear their advertising! Customer service is always outstanding!) We’ve become used to clerks who seem put out if they actually have to help us, and we even find ourselves feeling bad if we have to ask for …
- Sometimes Opportunity is Right Where You Are - An old Arab guide told a story of an ancient Persian named Ali Hafed who once lived not far from the River Indus. He said that Ali Hafed owned a very large farm, that he had orchards, grain-fields, and gardens; that he had money at interest, and was a wealthy and contented man. He was …
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- The scare of making a sell? - What is it about selling that makes you so afraid? Do you get nervous at the hint of having to sell? Is it the fear of rejection that scares you? Is it the fear of not being able to communicate effectively? Defining Your Fear What is it about selling that makes people afraid? Next question, …
- You have to Ask! - When I was in college I remember getting my first interview opportunity. I was excited. I was also in a small panic when I realized I didn’t have a business suit to wear given our economic situation (broken, student assistance, etc.). I don’t remember how, but we managed to scrounge up a few dollars before …
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